Customer Service Terms & Conditions

Customer Service Terms and Conditions

Terms & Conditions

We publish our terms and conditions in order to avoid misunderstanding. You are recommended to read these terms and conditions for your reservation and or payment, so that you know what fees will be applied in case you have to cancel your reservation later.

1.Booking Procedure
All reservations must be made through our company, Mingalarpar Kyal Nan Taw co.,ltd (Starpalace Travel and Tours), directly via Website, E-mail, Viber, Messengers or by telephone.

Mingalarpar Kyal Nan Taw Co.,Ltd
( KNT , Kyal Nan Taw Travel and Tours, Starpalace Travel and Tours)
Address : No(63), Ground Floor, Thama Deikhti Road, Tamwe Township, Yangon,
The Republic of the Union of Myanmar.
Tel : (+959) 261 637 475 / (+959) 797 772 176 / (+959) 303 124 00 Viber : (+959) 250 622 442
E-mail : sales@starpalacetravel.com / resv@starpalacetravel.com
Website : www.starpalacetravel.com

2.Validity
The offered prices have been just estimated, might valid until (—-as per mentioned—–), SUBJECT TO CHANGE PRIOR BY ROOM ABILITIES BEFORE DEPARTURE DATE WITHOUT ANY NOTICE, especially on Christmas – New Year Days & Public holidays periods, kindly to ask a final rate as tailor-made for your group size and supposed departure day.

3.Payment & Deposit
A deposit of 35% of the tour value by CASH or Bank Transfer plus bank charges (Remittance fees) is required upon confirmation of your booking (if this amount is less than USD 500, we would suggest you to pay us in full before you arrive). Once the deposit is received, the remaining balance of the tour value 65% is due and payable to Starpalace Travel and Tours one month (30 days) prior to the trip’s start date and we will be notified to you in your confirmation of booking. We are not responsible for any changes made by a supplier before the balance paid on due date and prices are not guaranteed until payment has been made in full and documents have been processed and issued to you. Failure to pay in full by the due date may result in the automatic cancellation of your booking without refund of your payment.

4.Rooming List/Name List
A rooming list/Name List for the group or individual bookings must be submitted to the HOTEL / DOMESTIC AIR CARRIERS at least 30 days prior to the group’s or as soon as if it is available.

5.Cancellation Policy
Within 45 days prior to arrival, 30% charge will be applied Within 21 days prior to arrival, 50% charge will be applied Within 14 days prior to arrival, 70% charge will be applied Within 7 days prior to arrival, 100% charge will be applied

6.Complaints
If your clients have cause for complaints whilst on holiday, they must bring it to the attention of the Kyal Nan Taw Travel guide office or representative immediately. “Late” complaints will not be attended to.

7.Itineraries (Tour Program)
The itineraries given in our programme are statements of intent rather than promises. Local weather, politics, force Majeure, change of domestic airline schedule, fuel incensement or other uncontrollable factors can mean a change in the itinerary or can change the cost (more or less). During the travelling time of our esteemed tourist, if changes are necessary, the guide (or) our office staff will consult with your clients to find an alternative. Where a delay or change, we will do everything possible to minimize its effect, but we can not be responsible for the results of delays or changes, however caused.

8.Refund Policy
It will be non-refundable which the entire prepaid or cashed price including service charges based on the non- consuming of the customers after commencement of travel.

9.Confirmation
All reservation requests are normally confirmed by return and in case immediate confirmation is not possible, principals will be informed of the booking status.

10.Guide and Tour leaders
Except English speaking guides, most of the Language guides (Russian, Italy, German, Spain, Thai, Japan, French, Indian language guides are LOCAL MYANMAR guide). For reservation of professional guide, we recommended to do at least 6 months ahead and subject to available. Myanmar law does not permit foreign tour leader to work as tour guide in Myanmar. Guide fees between 35-100 USD net per guide per day plus expenses for food and overnight.

11.Prices
Our prices are quoted in United States Dollar (USD) and non-commissionable, valid according at the dates specified on the quotations and invoices. We; Starpalace Travel & Tours guarantees that prices are correct at the time of the quotation but however subject to change without prior notice in case of any last minute change from local service providers as fuel or insurance surcharge applied by domestic airlines, or any other suppliers.

12.Domestic Flight
Prices quoted are included domestic airport tax, all domestic airline schedules subject to change without prior notice. Surplus for fuel incensement can be even for issued ticket.

13.Group Discount
Every group of 16 paying trip-members, will be given 1 complimentary ( i.e, 1 FOC ) subject to a maximum limit of 2 members but there might be exceptional cases.

14.Child Policy​
– Child under 6 years old sharing room with two (2) adults without extra bed: 30% of package cost.
– Child under 6 years old sharing room with two (2) adults with extra bed: 50% of package cost.
– Child from 6 – 12 years old sharing room with two (2) adults without extra bed: 50% of package cost.
– Child from 6 – 12 years old sharing room with two (2) adults with extra bed: 75% of package cost.
– Child under 12 years old sharing room with one (1) adult: 90% of package cost.
– Child from 12 years old and above: 100% of adult cost.

15.Disclaimer
In case of sudden price increases or surcharges levied by suppliers such as, but not limited to, fuel surcharges, government tax increases or other unforeseen price increases,
Mingalarpar Kyal Nan Taw Co., Ltd., reserves the right to alter the tour prices quoted to the clients / agents.
Mingalarpar Kyal Nan Taw Co., Ltd., also reserves the right to change any trip arrangements (including itineraries, transports, prices and other services, etc) in the best mutual benefits of both its clients & Mingalarpar Kyal Nan Taw co., Ltd, with or without prior notice under circumstances.
It may substitute transportation (any other means of transportation) when necessary due to circumstances beyond its control.

16.Privacy
As the user of Starpalace Travels & Tours, you are allowed to suggest travel planning demands and the use of information that you provided Starpalace Travels & Tours. You must inform Starpalace Travels & Tours about any changes of information and checking the information of reservation before confirming the travelling in our site. Starpalace Travels & Tours rights to collect and use the information you provided during processing of travel arrangement if our information meets your specific requirements. Then, we will send you the confirmation email of each reservation after all bookings have been confirmed.

17.Ask the expert your travel agent
When you plan your vacation to Indochina or ASIA countries, let a professional help you. Your local agent will put your mind at ease answering any questions you may have about currency, climate, passports, health regulations, etc. Let your argent make all your travel arrangements.

Mingalarpar Kyal Nan Taw Co., Ltd. Kyal Nan Taw Travel and Tours Office,(Starpalace Travel and Tours) Yangon, Myanmar

No(63) Ground Floor,Thama Deikhti Street, Tamwe Township, Yangon, Myanmar

Tel : (+959) 250 622 442/ (+959) 425 339 594/ (+959) 797 772 176

Viber : (+959) 250 622 442

Email : info@starpalacetravel.com , sales@starpalacetravel.com, resv@starpalacetravel.com
Website : www.starpalacetravel.com
Facebook:www.facebook.com/KyalNanTawDomesticTours Facebook:www.facebook.com/KyalNanTawOutBoundTours

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